Effective Date: 24/09/2025
Every order at Fire and Fern is gathered, wrapped and sent out with care. Here’s everything you need to know about how your goodies make their way to you.
Spend £75 or more and your shipping is on us. For orders under £75, a flat rate depending on weight will be applied to your basket. For a parcel up to 2kg will be £3.99; heavier parcels will be £7.55
All UK orders are sent via Royal Mail Tracked 48, which usually arrives within 2 to 3 working days of dispatch. Once your parcel is on its way, you’ll receive an email with your tracking details so you can follow its journey.
Order by 1pm, Monday to Friday, and we’ll dispatch your parcel the same day. Orders placed after 1pm, or on weekends and bank holidays, will be sent out on the next working day.
Around Samhain, Yule, sale events and other busy periods, our little cauldron gets very full. During these times dispatch may take a little longer than usual, and Royal Mail can also experience delays. We’ll always do our best to get your order out as quickly as possible, and any expected delays will be noted on our website. If you need something by a particular date, we recommend ordering early.
Our candles, oils, glass bottles and crystals are packed securely to keep them safe in transit. During hot weather, candles may soften slightly on their journey. If this happens, let them rest somewhere cool and they’ll settle back into shape.
Once your order leaves us, delivery times are in Royal Mail’s hands, and occasionally things take a little longer than expected. If your tracking hasn’t updated in 10 working days, please get in touch at support@fireandfern.co.uk, and we’ll look into it with Royal Mail. If your parcel is confirmed lost, we’ll send a replacement or issue a full refund.
If anything arrives damaged, please contact us within 48 hours of delivery with your order number and a photo of the item and packaging. We’ll arrange a replacement or refund as quickly as we can.
Please double-check your delivery address at checkout. We can’t be responsible for parcels sent to an incorrectly entered address, but if you spot a mistake, contact us straight away, and we’ll try to update it before your order is dispatched.
We currently ship within the UK only.
If you have any questions about your order, we’re always happy to help. Email us at support@fireandfern.co.uk and we’ll get back to you within 3 working days.